Skip to main content

Subscriptions, credits, and provider costs

Understand feature access, managed inference balance, and external provider charges.
2 min read

Four separate costs#

CategoryWhat it coversWhere to inspect it
Menace Voice subscriptionWorkspace features and configured limitsBilling
Managed inference creditsModel usage billed through the Service Key ownerCredits and Usage
BYOK inferenceUsage on your model-provider accountProvider dashboard and Menace run usage
TelephonyNumbers, dialing, and carrier servicesCarrier dashboard

A subscription does not replace your model credentials. Buying inference credits does not by itself enable telephony or campaigns. Carrier charges are separate from managed inference credits.

Check your current access#

Open Billing in the workspace you intend to use. The subscription response reports whether Stripe billing is enabled, your effective plan, trial or billing-period dates, limits, and current workflow usage. Use that response and the checkout page for current availability and pricing.

When subscription enforcement is enabled, the Free tier supports building and browser testing; Starter adds telephony; Pro adds campaigns. Exact limits and commercial terms come from the current deployment's plan catalog. Self-hosted deployments may run without Stripe subscription enforcement.

Manage a subscription#

Use the Billing page to open checkout or the customer portal when those actions are available. After returning, refresh the subscription status. Access changes depend on the server's billing state and payment-event processing, not just a successful browser redirect.

Managed inference#

A Service Key authenticates managed model usage. It is distinct from an API key, which authenticates your application's REST and workspace MCP requests. Confirm which account owns the Service Key before attributing usage or buying credits.

Resolve billing errors#

  • If a request returns 402, read its detail and check the feature entitlement or usage balance involved.
  • If checkout is unavailable, check stripe_enabled and the deployment configuration.
  • If access did not update after checkout, retain the transaction reference and contact the operator; avoid creating duplicate purchases.
  • If BYOK calls fail, check the provider account's credentials, quota, and billing separately.

See models and costs, API keys, and reports.