Webhook - Menace Voice

Video Tutorial#

Note

You can have multiple Webhook Nodes for a single Voice Agent, if you want to sync the result of the call at multiple places.

During agent onboarding, the Launch step can add one webhook for you. Paste a Slack, n8n, Zapier, or backend URL and Menace Voice attaches a Webhook node with a recap payload. You can still edit the payload in the editor.

Creating the Webhook Payload#

The payload can contain a valid JSON, and you can reference context variables while constructing it using double-brace syntax — for example {{workflow_run_id}}, {{initial_context.*}}, and {{gathered_context.*}}, including the final call outcome {{gathered_context.call_disposition}}.

For the full list of available variables, authentication options, and receiver examples, see the Webhook Payloads developer reference.

An example of the payload is given below

{  "call_id": "{{workflow_run_id}}",  "first_name": "{{initial_context.first_name}}",  "rsvp": "{{gathered_context.rsvp}}",  "disposition": "{{gathered_context.call_disposition}}",  "duration": "{{cost_info.call_duration_seconds}}",  "recording_url": "{{recording_url}}",  "transcript_url": "{{transcript_url}}"}