Skip to main content
Menace Voice

Vobiz Integration

Configure Vobiz for voice communication in Menace Voice
5 min read

What you need#

  • A Vobiz account with eKYC completed where required.
  • One Vobiz local, national, or toll-free number with Voice capability.
  • Your Vobiz Auth ID and Auth Token.
  • A Vobiz Application. Menace Voice can create this for you.

Estimated price#

Vobiz publishes pay-per-minute pricing with no monthly minimum, but its public pages do not publish one universal DID rental amount. The number price varies by country and number type. Review the live price before provisioning on the Vobiz Number Provisioning page.

Set up Vobiz step by step#

1. Provision a number#

  1. Sign in to Vobiz Console.
  2. Complete the requested eKYC and business verification.
  3. Open number provisioning and choose the country, area code, and local, national, or toll-free number type.
  4. Select a Voice-capable number and review its price and requirements.
  5. Purchase the number and wait for it to become active.

2. Copy your credentials#

Copy the account Auth ID and Auth Token. Vobiz sends these as X-Auth-ID and X-Auth-Token; the Auth ID is the account identifier, not your phone number. See Vobiz authentication.

3. Connect Vobiz in Menace Voice#

  1. Open Phone numbers and click Add phone number.
  2. Choose Vobiz and continue.
  3. Paste the Auth ID and Auth Token.
  4. Leave Application ID blank unless you already have a dedicated Vobiz Application. Menace Voice creates one when the field is blank.
  5. Enter the number with its country code and choose an inbound agent.
  6. Finish setup. Menace Voice attempts to attach the number to the Application and set its answer URL.

4. Test the number#

Call the number from another phone and confirm the selected agent answers. If Menace Voice reports a sync warning, use the manual application checks below.

Inbound Calling Setup#

Vobiz numbers don't carry an answer_url directly — the URL lives on a Vobiz Application, and each number is linked to one application. When you save an inbound workflow on a phone number, Menace Voice automatically pushes the webhook URL to your Vobiz Application's answer_url (provided the credentials are correct). If Menace Voice auto-created the application during configuration save, the answer_url is already set and this push is a no-op.

  1. Log in to your Vobiz Console and open the Applications section

  2. Edit the application whose ID you configured in Menace Voice

  3. Attach the phone number you want to use for inbound calls

  4. Save

    Vobiz application showing phone number attachment interface

Step 2: Assign an Inbound Workflow to the Phone Number in Menace Voice#

  1. Go to /telephony-configurations and open your Vobiz configuration
  2. In the Phone numbers section, edit the number that should receive inbound calls
  3. Set its Inbound workflow to the agent that should answer
  4. Save

Step 3: Verify the Answer URL on the Vobiz Application#

  1. Open your Vobiz Console and navigate to Applications

  2. Open the application whose ID you configured in Menace Voice

  3. Confirm:

    • Answer URL is set to: https://voice.menaceui.com/api/v1/telephony/inbound/run
    • Answer Method is POST
    Note

    Menace Voice pushed this URL automatically when you saved the inbound workflow in Step 2. The same URL is shared across every number linked to that application — Menace Voice routes each inbound call to the right agent based on the called number's inbound workflow assignment. If the field is empty, shows a different URL, or Menace Voice surfaced a sync warning on save, the auto-push failed — most often because the Auth ID/Token or Application ID in Menace Voice is incorrect. Paste the URL into the field yourself, set the method to POST, and save. On self-hosted Menace Voice, replace voice.menaceui.com with your backend domain.

Step 4: Verify Setup#

  • Ensure your Menace Voice instance is publicly accessible
  • Verify any firewalls allow Vobiz's webhook requests

Test Inbound Calling#

  1. Call your configured Vobiz phone number from another phone
  2. Verify your Menace Voice agent answers and responds
  3. Check call logs in both Menace Voice dashboard and Vobiz dashboard

Troubleshooting#

Invalid phone number error

Ensure phone numbers include country code in E.164 format: +1234567890

Authentication failed
  • Verify Auth ID and Auth Token are correct
  • Check for extra spaces in credentials
  • Ensure credentials haven't been regenerated in Vobiz dashboard
Webhook requests failing
  • Confirm your Auth Token matches exactly
  • Verify the webhook URL is accessible from Vobiz servers
  • Check if you're behind a proxy that modifies requests
No audio on calls
  • Verify WebSocket connection is established
  • Check firewall rules for WebSocket traffic
  • Ensure audio pipeline is configured correctly
Inbound calls go to voicemail or aren't answered
  • Verify the phone number is linked to the same Vobiz Application whose ID you configured in Menace Voice - Confirm the called number exists in your Menace Voice telephony configuration and has an Inbound workflow assigned
  • After assigning the inbound workflow, confirm Menace Voice successfully updated the application's answer_url (no warning shown on save) - Verify Menace Voice instance is running and responding
Voice agent doesn't respond to inbound calls
  • Confirm the phone number has an Inbound workflow assigned in /telephony-configurations - Check webhook signature validation is working (Auth Token in Menace Voice matches Vobiz dashboard) - Verify WebSocket connection establishes successfully - Review call logs for error messages

Best Practices#

  • Test your configuration with a single call before running campaigns
  • Monitor Vobiz dashboard for usage and billing
  • Keep your Auth Token secure and rotate it periodically
  • Use a dedicated Vobiz Application for Menace Voice so the shared answer_url doesn't conflict with other systems
Cloudonix IntegrationAsterisk ARI Integration